Return Policy

At Ramona Candle Co., we’re committed to crafting candles you’ll love and ensuring your satisfaction while prioritizing sustainability. Please review our policy below to understand your options for addressing issues with your order.

1. Eligibility for Assistance

•  To address any issues with your order, please contact us within 7 calendar days from the date of delivery to discuss your options.

*Our policy extends to Jan 15 for orders placed from Black Friday through Dec 24.

• Personalized or customized items, gift cards, and sale items are non-refundable and non-exchangeable unless incorrect due to our error.

2. Incorrect, Defective, or Damaged Items

•  In an effort to reduce our carbon footprint and costs, we do not require incorrect, damaged, or defective, items to be sent back to us.

•  Incorrect Items: If you receive an incorrect item due to our error, please contact us within 7 calendar days of delivery with photos of the item and order confirmation. We’ll provide your choice of a store credit or replacement for the correct item upon verification.

•  Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 calendar days of delivery with photos of the issue. We’ll provide your choice of a store credit or replacement upon verification.

3. Store Credit or Replacement Process

•  Store credits or replacements will be processed within 5-7 business days after verification of the issue.

•  For incorrect, defective or damaged items, replacements will be shipped at no additional cost upon verification.

4. Contact Us

For questions or assistance, reach out at Info@RamonaCandleCo.com. Our team typically responds within 2 business days.

Thank you for choosing Ramona Candle Co. We’re dedicated to your satisfaction, sustainability, and appreciate your understanding and support!